T-Mobile was gone down for thousands of Americans in the state of Utah.
Users reported a widespread Tuesday afternoon, leaving them without service that caused dropped calls and unsent text messages.
Others reported no internet service due to the disruptions.
Downdetector’s outage map showed issues in hotspots, including New York City, Los Angeles, Chicago and Phoenix, which could have been due to those customers attempting to contact friends and family in the Salt Lake City market who did not have service.
Utah reported a ‘major event’ that knocked out four cellular towers.
Downdetector showed disruptions hit around 1:45pm ET, hitting a peak of more than 19,000 reports by 2:30pm ET.
T-Mobile resolved the issues after 4pm ET, blaming ‘mechanical issues.’
Downdetector’s outage map showed issues in hotspots, including New York City , Los Angeles , Chicago and Phoenix, which could have been due to those customers attempting to contact friends and family in Utah who do not have service
‘A facility in the Salt Lake area had a brief mechanical issue that impacted connectivity for some customers in that market, but this is now resolved, and service is restored. We apologize for the inconvenience,’ a T-Mobile spokesperson told DailyMail.com.
T-Mobile did not acknowledged the outage on social media, leaving users in a panic – and without cellular service.
The company’s T-Mobile Help account on X responded to some frustrated customers’ posts, but has not issued a public statement.
T-Mobile is the second largest wireless carrier in the nation, after Verizon, with more than 127 million customers.
‘T-Mobile has been down for hours in Utah. What a mess,’ one user shared on X.
Local news in Utah has suggested that there is a ‘major event’ plaguing four cell towers in St George.
A user in the area asked at 3:00pm ET if ‘anyone else was having issues with T-Mobile today.’
‘Hi, let’s see what’s causing you to have to be on Wi-Fi calling in Salt Lake City, Utah. Meet us in DM with your address,’ T-Mobile Help shared at 3:28pm.
‘We’ll review the coverage in your area right away. Thanks.’
Approximately 69 percent of issue reports to Downdetector cited ‘No Signal,’ 18 percent ‘Mobile phone’ and 13 percent of users were experiencing a ‘Total blackout.’
T-Mobile was down for thousands of users in Utah
Users were likely seeing ‘SOS’ somewhere on their iPhone or Android screen, meaning the device can only make emergency calls.
The T-Mobile outage came on the heels of a Verizon service disruption that hit Americans Monday evening.
Reports of outages flared between midnight and 2am EST, prompting rife complaints across social media and insistence that engineers were working to fix the issue.
A Verizon spokesperson told DailyMail.com this morning: ‘A network issue early this morning disrupted service for some Verizon Fios customers in the Northeast a short period of time.
As soon as the issue was identified, our engineering teams quickly restored the service.’
More than 40,000 instances were reported early this morning, up from fewer than 100 before the spike.
Philadelphia, Pittsburgh, Alexandria and Washington were among the most reported locations.
