Amazon users say they are canceling their Prime memberships after a video surfaced claiming to show pricing was cheaper without it.
A woman recently shared a TikTok video, claiming she sent a friend an Amazon link for drill bits to determine if they were right.
‘He says ‘Yeah get them, they’re only $12.’ I’m looking on my end and it shows $16,’ she said in a TikTok video.
The revelation came when she learned her friend was not a Prime member.
‘He gets a discount on the products. I have to pay additional,’ she continued.
‘I thought my Amazon Prime membership covered the two-day shipping. But it does not. I find that to be fraudulent.’
The video, which has more than 100,000 comments, was flooded with people saying they canceled their Prime for that reason.
Amazon Spokesperson Maria Boschetti told DailyMail.com: ‘The information in this video is incorrect. Amazon does not increase prices on Prime purchases to cover shipping costs.
‘We know saving money is important to people, and we work hard to deliver the most value possible to our customers, helping them save more and spend less when they use Prime and shop with Amazon.
Amazon users reported that they were canceling their Prime memberships after a video surfaced claiming to show pricing was cheaper without it
‘We take customer feedback seriously and are contacting the customer to investigate the customer’s concern, and this article was published without first verifying the information in the video.’
More than 200 million people worldwide use Amazon, which data shows saved customers nearly $24 billion.
Amazon’s website states that ‘Prime members get free two-day shipping on millions of items, and free one-day shipping on more than 15 million items.’
Other Amazon members shared frustrations about their orders not arriving within the promised two-day delivery.
‘Once I realized my purchases did not arrive in the time stated I canceled,’ another user shared.
Amazon was hit with a class action lawsuit this year that accused the e-commerce giant of failing to meet its stated ‘guaranteed’ delivery for some purchases.
However, a Seattle judge dismissed the case in June citing that the customer had not shown how Amazon’s delivery practices would violate Washington’s consumer protection law.
The lawsuit said Amazon met a delivery date for a purchase but missed the four-hour window the consumer picked for their package’s arrival.
‘It is not unfair or deceptive for Amazon to fail to abide by promises it did not make,’ Evanson wrote.
Amazon’s website states that ‘Prime members get free two-day shipping on millions of items, and free one-day shipping on more than 15 million items’
But Amazon is still facing legal troubles with the US Federal Trade Commission (FTC), which accused the company of deceptively enrolling millions of online shoppers into the e-commerce giant’s Prime service without their consent and making it hard for them to leave.
The FTC accused Amazon last year of using ‘manipulative, coercive or deceptive user-interface designs known as ‘dark patterns’ to trick consumers into enrolling in automatically renewing Prime subscriptions.’
Amazon has denied any wrongdoing in the lawsuit, which also names three of its senior executives as defendants.
‘The three individual defendants, whose lives have been upended by the FTC’s baseless and unjust allegations, are particularly eager to see those allegations fail, and any delay further prejudices them,’ Amazon said in a
Amazon said in a filing last month opposing the FTC’s request to push the trial back to July 2025.
The lawsuit is among several federal and state government actions challenging Amazon’s business practices.
The FTC last year accused Amazon in an antitrust lawsuit of abusing its market power, in part by curbing the ability of its sellers to offer better prices on other platforms.
