It’s one of the biggest broadband providers in the UK.
But Virgin Media experienced a major outage today which left thousands unable to access the internet for more than six hours.
According to DownDetector, the issues started at around 10:30 am, and affected customers across the UK.
Virgin Media confirmed that all services were restored for all customers shortly before 17:00 after beginning to improve around 14:00.
At the peak, more than 9,600 problems were logged on DownDetector.
Of those who reported problems, 72 per cent said they were struggling with landline internet, 18 per cent were experiencing a total blackout, while the remaining 11 per cent said the problem was with Virgin Media’s website.
A Virgin Media spokesperson told MailOnline: ‘We have now fully restored services for all customers, following an earlier outage.
‘We would like to apologise again to customers who were impacted for any inconvenience caused.’
It’s one of the biggest broadband providers in the UK. But it appears that Virgin Media has experienced an outage this morning, leaving thousands unable to access the internet for over six hours
Following small numbers of reports yesterday evening the problems began for most customers at 10:30 am, peaking at over 9,000 outage reports on Down Detector
While users have reported some issues over the last few days, there was a huge surge of complaints on Monday morning.
Many customers said that the issue was affecting their internet access in general, but others said that only specific services were affected.
In particular, a number of Virgin Media customers complained that the issue appeared to primarily affect Microsoft Services.
Customers reported being unable to access work tools such as Microsoft Teams or Office 365 or access Xbox Live online gaming.
A Virgin Media spokesperson told MailOnline at the time: ‘We’re aware that some customers are experiencing intermittent issues with their services.’
Several disgruntled customers have flocked to X (formerly Twitter) to discuss today’s outage.
‘Is Virgin Media internet down/being problematic for anyone else this morning? East London area,’ one user tweeted.
Another added: ‘The audacity for @virginmedia to charge some of the prices they do when their WiFi is so glitchy, all the time.’
On X, formerly Twitter, Virgin Media customers across the UK reported issues with their Virgin Media internet connection
Another commenter joked that the service disruption ‘must be the weekly outage’
With the outage coming on a Monday morning, the issues proved particularly disruptive to those trying to work remotely
And one joked: ‘Oh look, Virgin Media is on fire again. Must be the weekly outage.’
With many still working from home on a Monday, these issues came at a particularly frustrating time for many Virgin Media customers.
On X, one commenter wrote: ‘VPN Connection down that I use to remote into work but WiFi at home working normally.
‘Everyone in the business with Virgin Media is unable to connect to the works VPN.’
Adding to customers’ frustrations is the fact that this comes less than 24 hours after the last service interruption.
Yesterday afternoon, commenters flocked to X to complain that they were unable to access certain gaming services such as Xbox Live or servers for the popular game Destiny 2.
In a post on X at the time, Virgin Media wrote: ‘We’re aware some customers are experiencing difficulty accessing some gaming services via Virgin Media broadband.’
The company added: ‘Our network teams are currently investigating the issue.’
This comes less than 24 hours after Virgin Media customers experienced widespread issues connecting to online gaming services
One customer complained that their Virgin Media wifi was not working despite a ‘£25 price increase’, calling the service ‘unacceptable’
One frustrated customer asked anyone who knew a better internet provider to ‘let them know’
However, no further update was provided to clarify the exact cause of the problem.
Following these repeated problems, some commenters on social media have even threatened to find a new internet provider.
One customer wrote: ‘My lord, @virginmedia has to be the worst internet provider in the UK. £39 a month for something that never works if anyone has any better internet providers, please let me know.’
Another added: ‘@virginmedia broadband down despite a £25 price increase pm! Restarted the router and booster and it is still not working properly. Unacceptable @Ofcom’.
While one furious commenter wrote: ‘Virgin Media will crumble, worst broadband in the country’.
